Guiding Principles
Front-Load Performance Conversations.
Make Expectations explicit. Hidden criteria lead to surprises, contempt, defensiveness, makes feedback difficult, supresses learning, and promotes avoidance tactics.
Be curious, not judgmental.
Ask genuine questions. Ask better questions. Avoid fundamental attribution error. Discover the things you can change. Improve the environment.
Make Work Visible.
See the work. Track the work. Make data readily available. Share all available information. Base conversations and decisions on valid information.
Let It Rain.
Spend no energy on the things you cannot control. Accept the people you cannot change, have the courage to change the one you can, and the wisdom to know that one is you.